Chime

Senior Content Program Manager

Chime

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $180,000 per year

Job Level

Senior

About the role

  • Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable
  • Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.
  • Own our agent feedback program and ensure our process enables the team to meet SLAs and deliver impact through improved content.
  • Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.
  • Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms.
  • Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.
  • Establish standards and govern them such that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.
  • Mentor more junior members of the team across content strategy, data analyses, and delivering measurable results.

Requirements

  • Bachelor’s degree required
  • 6+ years of experience in Content Strategy, Analysis, and Editorial Standards, ideally in a BPO or large-scale support environment
  • Strong analytical skills with experience creating and reporting on content quality metrics and performance data
  • Proven experience designing and implementing governance or quality assurance frameworks
  • Strong understanding of content tech and tools
  • Exceptional project management and stakeholder engagement skills
  • Experience with Content Management Systems (CMS) and reporting tools
  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment
  • Demonstrated experience and willingness to influence without authority
  • Strong collaboration skills and willingness to Team Up
Benefits
  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content strategycontent analysiseditorial standardsgovernance frameworksquality assurancecontent quality metricsperformance data reportingAI solutionsdata analysisproject management
Soft Skills
analytical skillsstakeholder engagementstrategic thinkinghands-on executioninfluence without authoritycollaborationmentoringteamworkcommunicationaccountability
Certifications
Bachelor's degree