Senior Director, Provider Membership Innovation
Chime
full-time
Posted on:
Location Type: Remote
Location: Alabama • District of Columbia • United States
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Job Level
About the role
- Lead the design, implementation, and optimization of new provider membership engagement models.
- Translate strategic priorities into executable roadmaps, pilots, and operating plans with defined success metrics.
- Own day-to-day leadership of provider-focused innovation initiatives, ensuring timely delivery, quality execution, and measurable member impact.
- Develop compelling, member-centered experiences that meet the needs of executive-, leader-, and professional-level provider members.
- Use Voice of the Customer (VOC), engagement data, and member insights to refine value propositions and program offerings.
- Partner with Marketing and Education teams to articulate provider membership benefits, journeys, and outcomes.
- Partner closely with internal teams to operationalize programs, align resources, and support scalable delivery.
- Support budget planning, tracking, and resource allocation for provider membership innovation initiatives.
- Establish repeatable playbooks, to include KPIs, processes, and templates to support future growth and consistency.
Requirements
- Bachelor’s degree required.
- 10+ years of experience in membership, community, program innovation, healthcare, or professional association environments.
- At least 3 years in a senior leadership or people management role.
- Strong ability to execute operationally in complex, matrixed organizations.
- Experience working with healthcare providers, digital health leaders, or similar executive audiences strongly preferred.
- Strong financial and operational acumen, including budgeting and performance measurement.
- Analytical mindset with the ability to translate data into operational decisions, and compelling narratives.
- Collaborative, results‑oriented leader who thrives in a dynamic, growth‑focused environment.
- Excellent project management, communication, and problem‑solving skills.
- Passion for advancing CHIME’s mission and serving digital health leaders.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budgetingperformance measurementdata analysisprogram innovationoperational executionKPI developmentproject managementmember engagementvalue proposition refinementresource allocation
Soft Skills
leadershipcollaborationcommunicationproblem-solvinganalytical mindsetresults-orientedstrategic thinkingadaptabilityinterpersonal skillsdynamic environment management
Certifications
Bachelor's degree