Own and improve process documentation including member journey maps, SOPs, and knowledge base content
Develop and communicate compelling, data-backed insights on member experience and project impact
Own and improve metrics tied to operational performance, compliance, risk, and fraud
Partner with Vendor Operations, Quality, Learning, Content, and others to improve agent performance and accuracy
Support operational readiness for new products and features
Contribute to a culture of trust, collaboration, and operational excellence

Requirements

6+ years experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization
3+ years of experience in card issuer dispute operations with comprehensive knowledge of Regulation E, Regulation Z, and UDAAP
Ability to leverage data to inform and support critical decisions
Foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
Preference for candidates with deep experience in process management and continuous improvement
Excellent communication and presentation skills
Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
Highly motivated self-starter with a desire to grow and learn

Benefits

401k match
Great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days
Bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

process documentationdata analysismetrics improvementoperational performancecompliancerisk managementfraud preventionSQLdata visualizationprocess management

Soft skills

communicationpresentationcollaborationtrust buildingorganizational skillsprioritizationmulti-taskingself-motivationadaptabilityanalytical thinking