CHILI

Digital Account Manager – Gerente de Cuentas y Crecimiento Digital

CHILI

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Argentina

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About the role

  • Own the full performance and health of your client portfolio.
  • Be responsible for retention, upsells, cross-sells, and expansion opportunities.
  • Identify risks early and proactively act to prevent churn.
  • Partner with Sales and Leadership on renewals, scope changes, and growth opportunities.
  • Ensure the portfolio grows sustainably, not at the expense of delivery quality or margins.
  • Act as the single point of accountability for all client communication.
  • Lead monthly reviews, strategic calls, quarterly planning, and performance deep dives.
  • Manage difficult conversations, expectations, feedback, and escalations confidently.
  • Translate business objectives into clear strategies and execution plans.
  • Represent Chili as a senior strategic partner, not a vendor.
  • Lead and manage your full squad (SEO, PPC, Content, CRO, BI).
  • Conduct 1:1s, performance reviews, KPI tracking, and development planning.
  • Ensure team members understand priorities, standards, and expectations.
  • Identify skill gaps and coordinate training, certifications, and coaching plans.
  • Participate in hiring decisions and performance-based team changes when needed.
  • Drive accountability while maintaining a high-performance, healthy team culture.
  • Own cost efficiency for your portfolio.
  • Own all timelines, milestones, and quality standards for your portfolio.
  • Ensure campaigns and projects are delivered on time, on scope, and at Chili quality level.
  • Use ClickUp (or equivalent) to manage workflows, dependencies, and visibility.

Requirements

  • 4+ years in a senior Account Manager, Client Partner, or Client Services Lead role (agency experience required).
  • Strong understanding of SEO, Paid Media (Google, Meta), CRO, and funnel strategy.
  • Proven experience managing client portfolios with revenue responsibility.
  • Demonstrated people leadership experience (1:1s, performance reviews, development plans).
  • Experience with project management tools (ClickUp preferred; Asana, Monday, Trello acceptable).
  • Strong commercial mindset with experience in upselling, cross-selling, and value positioning.
  • Advanced English (mandatory) — daily communication with international clients.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Highly organised, resilient, and able to perform under pressure.
  • Comfortable multitasking and making decisions in a fast-moving environment.
Benefits
  • Competitive compensation package.
  • High autonomy and visibility with leadership.
  • Direct influence over team structure, tools, and portfolio strategy.
  • Continuous training in leadership, performance marketing, and client services.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SEOPaid MediaCROfunnel strategyclient portfolio managementrevenue responsibilityupsellingcross-sellingperformance reviewsKPI tracking
Soft skills
people leadershipcommunicationnegotiationstakeholder managementorganisational skillsresiliencemultitaskingdecision makingaccountabilityteam culture