CHILI

Digital Account Manager

CHILI

full-time

Posted on:

Location Type: Hybrid

Location: Panama City • Panama

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About the role

  • Take full ownership and ensure the health of your client portfolio.
  • Serve as the single point of accountability for all client communications.
  • Lead your full team (SEO, PPC, Content, CRO, BI).
  • Manage difficult conversations, expectations, feedback, and escalations with confidence.
  • Ensure campaigns and projects are delivered on time, within scope, and to Chili’s quality standards.

Requirements

  • 4+ years in a senior Account Manager, Client Partner, or Head of Client Services role (agency experience required).
  • Strong understanding of SEO, Paid Media (Google, Meta), CRO, and funnel strategy.
  • Proven experience managing client portfolios with revenue responsibility.
  • Demonstrated people leadership experience (1:1s, performance reviews, development plans).
  • Experience with project management tools (ClickUp preferred; Asana, Monday, Trello acceptable).
  • Strong commercial mindset with experience in upselling, cross-selling, and value positioning.
  • Advanced English (required) — daily communication with international clients.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Highly organized, resilient, and able to perform under pressure.
  • Comfortable multitasking and making decisions in a fast-changing environment.
Benefits
  • Competitive compensation package.
  • High autonomy and visibility with leadership.
  • Direct influence over team structure, tools, and portfolio strategy.
  • Ongoing training in leadership, performance marketing, and client service.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SEOPPCContentCROBIfunnel strategyclient portfolio managementupsellingcross-sellingvalue positioning
Soft skills
communicationnegotiationstakeholder managementpeople leadershiporganizationresiliencemultitaskingdecision makingperformance reviewsdevelopment plans