Digital Account Manager

CHILI

full-time

Posted on: 1/6/2026

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

Act as the primary point of contact for clients—building trust, setting expectations, and proactively managing communications.
Understand the client's marketing objectives and translate them into actionable digital strategies.
Lead monthly meetings, strategic calls, and performance reviews with clarity and business acumen.
Use sales-oriented communication to highlight the agency's value, present upsell opportunities, and build long-term partnerships.
Lead internal coordination across SEO, Paid Media, Content and CRO to ensure campaign goals are understood and executed.
Align your team on client priorities, performance goals, and upcoming deliverables.
Ensure alignment on funnel strategy, audience targeting, message consistency, and campaign execution.
Analyze and understand performance across channels (SEO and PPC) to guide the team and the client.
Use ClickUp, our internal CRM/project-management tool, to manage project workflows and ensure timely delivery of all tasks.
Track all client deliverables, provide internal follow-ups, and oversee deadlines.
Ensure all deliverables meet Chili's quality standards before they reach the client.
Identify process improvements to increase campaign efficiency and impact.

3+ years in a client-facing account management role, preferably at a digital agency.
Strong knowledge of digital marketing—especially SEO, Paid Media (Google, Meta) and funnel strategy.
Exceptional relationship-building and stakeholder-management skills.
Experience coordinating multidisciplinary teams and marketing deliverables.
Highly organized and comfortable managing multiple accounts using project/task management tools (ClickUp, Asana, Trello, Monday or similar).
Able to analyze performance data and connect it to actionable next steps.
Experience in sales, upselling, or value-driven communication is a strong plus.
Confidence to lead client calls, manage expectations, and navigate challenging feedback.
Advanced English is required.

Benefits

Competitive compensation package.
Hybrid work model – two remote days per week.
Extended parental leave.
High visibility and autonomy with the ability to directly influence client growth.
Access to strategic training in client services, marketing performance, and stakeholder leadership.

Tip: use these terms in your resume and cover letter to boost ATS matches.

digital marketingSEOPaid Mediafunnel strategyperformance analysisupsellingstakeholder managementproject management

relationship buildingcommunicationorganizational skillsbusiness acumenteam coordinationclient managementprocess improvement