Children's Services of Roxbury, Inc.

General

• Understand and implement all Family Visitation Program policies, procedures, DCF requirements, and applicable contracts.
• Conduct virtual and in-person participant orientations.
• Review assigned case files prior to scheduled visits.
• Escort children between caregivers and visiting parties during in-person visits and facilitate virtual visit check-ins.
• Closely supervise visits while maintaining neutrality and ensuring participant safety.
• Complete detailed, objective, behavior-based observation reports during each visit.
• Intervene appropriately when safety concerns or program rule violations arise.
• Immediately report safety concerns, mandated reporting issues, or critical incidents to the Program Manager, Program Director, Shift Leader, or Security Guard, as appropriate.
• Maintain professional boundaries and confidentiality at all times.
• Communicate regularly with families regarding scheduling, program expectations, fees, resources, and general case management needs.
• Complete all required documentation before the end of each shift.
• Respond promptly to phone calls and emails.
• Maintain organized case files and perform administrative duties including filing and record management.
• Collaborate with team members and assist with coverage when staffing needs arise.
• Attend all required staff meetings and trainings.
• Demonstrate professionalism, cultural responsiveness, and respect toward all program participants.

Family Visitation Case Aide – Part-Time