Family Visitation Case Aide – Part-Time

Children's Services of Roxbury, Inc.

Case Aide conducting safe family visits under court orders for Children's Services of Roxbury. Ensuring professionalism while supervising visits and maintaining detailed observation reports.

Posted 7/8/2026part-timeRoxbury • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $22 per hourWebsite

About the role

Key responsibilities & impact

Understand and implement all Family Visitation Program policies, procedures, DCF requirements, and applicable contracts.
Conduct virtual and in-person participant orientations.
Review assigned case files prior to scheduled visits.
Escort children between caregivers and visiting parties during in-person visits and facilitate virtual visit check-ins.
Closely supervise visits while maintaining neutrality and ensuring participant safety.
Complete detailed, objective, behavior-based observation reports during each visit.
Intervene appropriately when safety concerns or program rule violations arise.
Immediately report safety concerns, mandated reporting issues, or critical incidents to the Program Manager, Program Director, Shift Leader, or Security Guard, as appropriate.
Maintain professional boundaries and confidentiality at all times.
Communicate regularly with families regarding scheduling, program expectations, fees, resources, and general case management needs.
Complete all required documentation before the end of each shift.
Respond promptly to phone calls and emails.
Maintain organized case files and perform administrative duties including filing and record management.
Collaborate with team members and assist with coverage when staffing needs arise.
Attend all required staff meetings and trainings.
Demonstrate professionalism, cultural responsiveness, and respect toward all program participants.

Requirements

What you’ll need

High school diploma or equivalent
Excellent verbal and written communication skills
Strong organizational and time management skills
Ability to maintain strict confidentiality
Strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while contributing positively to a team
Professional judgment, reliability, and accountability
Self-motivated with strong interpersonal skills
Preferred Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice, or a related field
Bilingual proficiency
Experience working with children and families
Experience in domestic violence, child welfare, supervised visitation, behavioral health, or related human services settings

Benefits

Comp & perks

Free online CEU-approved training opportunities
Employee Discount Program
Supportive and collaborative work environment
Opportunity to make a meaningful difference in the lives of children and families every day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Case ManagementBehavior-Based Observation ReportingDocumentation ManagementCrisis InterventionVirtual Visit Facilitation

Soft Skills

Professional JudgmentReliabilityAccountabilitySelf-MotivationCultural Responsiveness