Customer Service Representative
Children's Minnesota
full-time
Posted on:
Location Type: Hybrid
Location: Minnesota • Wisconsin • United States
Visit company websiteExplore more
About the role
- Provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles
- Responds to initial patient-family requests
- Provides detailed explanations of patient billing information
- Resolves patient-family questions
- Performs follow-up on outstanding concerns
- Collaborates with other departments to research patient billing history
- Consistently demonstrates excellent customer service and communication skills
Requirements
- High School Diploma or equivalent work experience required
- 3-5 years of customer service experience
- Experience working with a wide variety of PC applications
- Working knowledge of billing and follow-up processes
- Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
- Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
- Knowledge of HIPAA privacy standards and PCI compliance regulations
- Proficient use of systems (computer, applications, phone systems)
- Basic knowledge of medical terminology
- Detail-oriented, good organizational skills, and ability to be self-directed
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
- Flexibility to perform other tasks as needed in an active work environment with changing work needs
- High-level problem solving, analytical, and investigational skills
- Ability to learn quickly and meet continuous timelines
- Exhibits behaviors consistent with principles of excellent service
- Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
- Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing processesfollow-up processesmedical terminologyproblem solvinganalytical skillsinvestigational skillscustomer service experiencePC applications proficiencyHIPAA knowledgePCI compliance knowledge
Soft Skills
excellent customer servicecommunication skillsorganizational skillsdetail-orientedtime managementflexibilityself-directedability to learn quicklyability to manage multiple prioritiesteamwork
Certifications
High School Diploma