Chief Detective

Program Manager

• Own the successful execution and continuous improvement of Chief Detective's User-Generated Content (UGC) program
• Serve as the operational hub between clients, Growth Partners, Creative Strategists, creators, and internal production teams
• Source, recruit, onboard, vet, and manage a diverse network of UGC creators
• Negotiate creator compensation and usage rights
• Manage creator relationships throughout campaign lifecycles and build a preferred creator roster
• Manage approximately 5–8 simultaneous UGC client programs from kickoff through final asset delivery
• Coordinate creator outreach and selection, product shipments, logistics, briefs, contracts, milestones, assets, and revisions
• Provide proactive campaign updates and communicate progress and risks to clients and internal stakeholders
• Escalate issues before they affect timelines and recommend operational solutions
• Maintain project tracking, creator documentation, templates, agreements, performance records, and project documentation
• Improve SOPs, documentation, templates, creator playbooks, onboarding materials, and campaign learning processes
• Develop internal case studies and recommend operational improvements to scale the UGC program
• Deliver campaigns on agreed timelines and maintain organized documentation
• Grow and strengthen the creator database, improve creator turnaround time, and reduce creator attrition
• Maintain timely communication across Slack and email and close communication loops

UGC Program Manager