UGC Program Manager

Chief Detective

UGC Program Manager operating creator content campaigns for Chief Detective, a performance marketing agency serving e-commerce and DTC brands. Building creator networks, coordinating delivery, and improving scalable workflows.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing user-generated content programs, including creator recruitment, relationship management, and project coordination. Proficient in utilizing tools like Google Workspace and ClickUp to enhance operational efficiency and communication.

Highest-signal resume keywords

Influencer MarketingProject ManagementCreator PartnershipsNegotiation SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationCampaign OperationsCreator ManagementSOP ImprovementDocumentation Management

Soft Skills

Written CommunicationVerbal CommunicationRelationship ManagementAttention to DetailPrioritization

Tools & Technologies

Google WorkspaceClickUpSlackDocuSign

Industry Keywords

User-Generated ContentCreator DatabaseCampaign LifecycleCreator CompensationOperational Solutions

About the role

Key responsibilities & impact

Own the successful execution and continuous improvement of Chief Detective's User-Generated Content (UGC) program
Serve as the operational hub between clients, Growth Partners, Creative Strategists, creators, and internal production teams
Source, recruit, onboard, vet, and manage a diverse network of UGC creators
Negotiate creator compensation and usage rights
Manage creator relationships throughout campaign lifecycles and build a preferred creator roster
Manage approximately 5–8 simultaneous UGC client programs from kickoff through final asset delivery
Coordinate creator outreach and selection, product shipments, logistics, briefs, contracts, milestones, assets, and revisions
Provide proactive campaign updates and communicate progress and risks to clients and internal stakeholders
Escalate issues before they affect timelines and recommend operational solutions
Maintain project tracking, creator documentation, templates, agreements, performance records, and project documentation
Improve SOPs, documentation, templates, creator playbooks, onboarding materials, and campaign learning processes
Develop internal case studies and recommend operational improvements to scale the UGC program
Deliver campaigns on agreed timelines and maintain organized documentation
Grow and strengthen the creator database, improve creator turnaround time, and reduce creator attrition
Maintain timely communication across Slack and email and close communication loops

Requirements

What you’ll need

3+ years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations
Exceptional organizational and project management skills
Excellent written and verbal communication
Experience managing multiple concurrent projects
Strong negotiation and relationship management abilities
Ability to prioritize work in a fast-paced agency environment
High attention to detail and follow-through
Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, and DocuSign
Familiarity with creator management platforms is a plus

Benefits

Comp & perks

Competitive salary and benefits package
Group medical coverage
Dental coverage
Vision coverage
Short-term disability
Long-term disability
Life insurance
401(k) eligibility after one year of service
401(k) matching contributions
Paid time off
Sick leave
Employee Assistance Program
Remote-first flexibility
Collaborative, fast-paced environment
Opportunities for growth