Communications

• Position Co-operative Housing Ireland as a leading voice on housing and a leading Approved Housing Body (AHB)
• Drive brand awareness & consistency
• Craft engaging and informative press releases
• Improve stakeholder engagement across all stakeholder groups
• Expand engagement through the use and application of diverse channels
• Collaborate with senior management to align and execute CHI’s strategy, vision, mission and values.
• Develop and champion a strategic vision for internal and external communications, and marketing, driving its implementation at all levels
• Achieve strategic outputs from campaigns, manage annual plans, and evaluate progress
• Provide communication support to various departments across the organisation while ensuring that the organisational objectives are met
• Enhance CHI’s public credibility through cultivating relationships with the media to communicate the impact of the work CHI does
• Develop speeches for events appropriate to each speaker voice
• Analyse media coverage to manage ongoing reputation
• Work with team members across the organisation in the delivery of all corporate reports (e.g. Annual Report) and business plans, ensuring they are designed and print /publish ready on budget, on time and on-brand
• Prepare regular reports and updates for the Senior Management Teams and Board
• Manage the communications and marketing budget and report as requested on monthly, quarterly, or annual spend

Communications Manager

Manager

• Develop and implement a national environmental services strategy aligned to organisational growth.
• Establish a clear, scalable operating model for service delivery.
• Lead the transition from a reactive, locally managed approach to a structured and centrally governed model.
• Drive continuous improvement, innovation and long-term service development.
• Lead or support procurement of environmental services contracts, including specification development and contract structuring.
• Oversee contractor mobilisation, ensuring services are effectively established from day one.
• Manage end to end contract lifecycle, including performance, compliance and commercial control.
• Ensure contractors deliver consistent quality, value for money and adherence to CHI standards.
• Oversee delivery of grounds maintenance, arboriculture, cleaning and related services across all schemes.
• Develop and implement KPIs, SLAs and performance frameworks.
• Establish structured audit and inspection regimes.
• Ensure consistent service standards and visible outcomes across the portfolio.
• Implement systems to support service delivery, including contractor portals, audit tools and GIS integration.
• Develop performance dashboards and reporting.
• Use data and insight to monitor performance, challenge contractors and drive improvement.
• Improve transparency and visibility of service delivery across the organisation.
• Ensure full compliance with all relevant legislation and regulatory requirements.
• Oversee contractor health and safety management, including RAMS, audits and inspections.
• Lead on key risk areas including tree safety, play area compliance and contractor assurance.
• Establish robust compliance and governance processes.
• Develop and implement tree and environmental asset management strategies.
• Establish inspection regimes and planned maintenance programmes.
• Support biodiversity, planting and estate improvement initiatives.
• Contribute to long term landscape and environmental planning.
• Work collaboratively with neighbourhood and community engagement teams to enhance tenant involvement.
• Support estate walkabouts, feedback mechanisms and local engagement initiatives.
• Help translate service delivery into visible improvements for residents and communities.
• Provide guidance and support to neighbourhood teams in monitoring service delivery.
• Define clear roles and responsibilities between central and local functions.
• Ensure effective coordination between operational delivery and tenant engagement.

Communications Manager

Environmental Services Manager