Manage day-to-day Salesforce administration including user setup, profiles, permissions, roles, and workflows
Configure and maintain Salesforce features, settings, and functionality to align with evolving business requirements
Implement automation through Process Builder, Flow, and validation rules to streamline operations
Evaluate and implement AppExchange solutions and third-party integrations
Maintain system documentation and create training materials for end users
Oversee data quality standards and implement data governance best practices
Manage data acquisition processes across business teams and internal and external sources
Manage data imports, migrations, and bulk updates while ensuring accuracy and integrity
Perform regular data audits and cleanup activities to maintain database health
Establish and enforce data entry standards and deduplication processes
Create and maintain custom objects, fields, and page layouts as needed
Design and build custom reports and dashboards for sales leadership and team members
Analyze sales data to identify trends, opportunities, and areas for improvement
Create executive-level reporting packages for pipeline analysis, forecasting, and performance tracking
Partner with sales managers to develop KPI dashboards that drive accountability
Provide ad-hoc reporting and data analysis to support strategic initiatives
Collaborate with marketing to build targeted campaign lists based on specific criteria
Gather and structure data from multiple sources to support campaign development
Manage Salesforce Campaign objects and track campaign ROI and effectiveness
Ensure seamless lead routing and handoff processes between marketing and sales
Work with marketing to develop messaging frameworks based on contact segments and attributes
Support lead scoring, nurturing processes, and marketing automation integration
Serve as the primary point of contact for Salesforce questions and troubleshooting
Conduct training sessions for new hires and ongoing education for existing users
Create process documentation and quick-reference guides
Gather user feedback and translate requirements into system enhancements

Requirements

Salesforce Administrator Certification (ADM 201)
Strong understanding of Salesforce data architecture, security model, and best practices
Proven experience with data imports, exports, and data manipulation tools (Data Loader, Excel)
Advanced skills in creating reports, dashboards, and custom report types
Experience working cross-functionally with sales and marketing teams
Excellent problem-solving abilities and attention to detail
Strong communication skills with ability to translate technical concepts for non-technical users.
3-5 years of Salesforce administration experience
BS/BA in Computer Science, Information Systems, Business Administration, Management Information Systems
Will consider equivalent combination of education and experience
Advanced Administrator Certification (ADM 211) or Platform App Builder Certification preferred
Experience with Salesforce integrations (marketing automation, email platforms, data enrichment tools)
Knowledge of sales processes, pipeline management, and CRM best practices
Experience with Salesforce Campaign management and marketing operations
Familiarity with SQL or SOQL for data queries
Understanding of GDPR, CAN-SPAM, and data privacy regulations

Benefits

401(k) retirement plan with company match
Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
Flexible work schedules - including work-from-home options available
Recognition programs with rewards including trips, cash, and paid time off
Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
Tailored training resources including free LinkedIn learning courses
Volunteer time off and employee-driven matching grants
Tuition reimbursement programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationProcess BuilderFlowdata importsdata exportsdata manipulationreport creationdashboard designSQLSOQL

Soft Skills

problem-solvingattention to detailcommunicationcollaborationtraininguser feedback gatheringdata analysiscross-functional teamworktechnical translationorganizational skills

Certifications

Salesforce Administrator Certification (ADM 201)Advanced Administrator Certification (ADM 211)Platform App Builder Certification