Senior Application Support Analyst
Chevin Fleet Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Providing application support for our Fleet Management Solution
- Managing and diffusing escalations
- Taking ownership of incidents and investigating issues
- Delivering high-touch, “white glove” support
- Acting as a subject-matter expert for complex application behaviours
- Collaborating closely with Engineering and Product teams
- Leading post-incident reviews
- Championing the use of help centre content for customer self-service
- Mentoring and guiding Application Support Analysts
- Logging incidents with detailed replication steps
Requirements
- 3+ years of Application support experience
- Proven experience in technical customer support
- Strong experience and understanding of how SaaS products work
- Intermediate to expert knowledge of Microsoft SQL and managing databases
- Intermediate to expert understanding of JavaScript
- Strong communication skills
- Experience of managing tickets and prioritising workload
- Comfortable in a technical environment
Benefits
- An exciting opportunity to join Chevin Fleet Solutions Support team
- Flexible work arrangements
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application supportSaaSMicrosoft SQLdatabase managementJavaScriptincident managementticket managementtechnical customer supportproblem investigationpost-incident review
Soft Skills
communicationmentoringcollaborationleadershipcustomer serviceescalation managementownershipprioritizationguidanceself-service advocacy