Chevin Fleet Solutions

Support Engineer

• Providing application support for our Fleet Management Solution
• Managing and diffusing escalations
• Taking ownership of incidents and investigating issues
• Delivering high-touch, “white glove” support
• Acting as a subject-matter expert for complex application behaviours
• Collaborating closely with Engineering and Product teams
• Leading post-incident reviews
• Championing the use of help centre content for customer self-service
• Mentoring and guiding Application Support Analysts
• Logging incidents with detailed replication steps

Senior Application Support Analyst