Call Center Representative

Chesapeake Health Care

full-time

Posted on: 9/7/2025

Location: 🇺🇸 United States

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Junior

About the role

Manage patient messages and follow up promptly to ensure excellent patient care
Return patient calls in a kind, professional, and timely manner
Help schedule and reschedule appointments across multiple locations
Assist providers and patients with rescheduling needs when changes come up
Share accurate information about our offices, providers, and services
Help with insurance and billing questions, or direct patients to the right resource
Keep detailed and accurate notes in the electronic medical record (EMR)
Update patient information when needed
Support patients with referrals, records requests, and related tasks
Work closely with both clinical and administrative staff to support the patient experience
Take on other responsibilities as needed to keep things running smoothly
Schedule: Monday through Friday (no weekends); 30-minute unpaid lunch break

At least 1 year of experience in a medical call center, front desk, or customer service role preferred
Strong attention to detail and organizational skills
Comfortable working with computer systems, especially EMR scheduling
Excellent communication and listening skills
Ability to stay calm, patient, and empathetic when helping people who may not feel their best
A team player who can also work independently when needed
High school diploma or equivalent required
Medical office training program graduate preferred
Occasionally lifting up to 15 pounds
Sitting at a desk and working on a computer for extended periods