Account Executive, Patient Monitoring and Diagnostics
Baxter International Inc.
Call Center Representative
Chesapeake Health Care
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Manage patient messages and follow up promptly to ensure excellent patient care
- Return patient calls in a kind, professional, and timely manner
- Help schedule and reschedule appointments across multiple locations
- Assist providers and patients with rescheduling needs when changes come up
- Share accurate information about our offices, providers, and services
- Help with insurance and billing questions, or direct patients to the right resource
- Keep detailed and accurate notes in the electronic medical record (EMR)
- Update patient information when needed
- Support patients with referrals, records requests, and related tasks
- Work closely with both clinical and administrative staff to support the patient experience
- Take on other responsibilities as needed to keep things running smoothly
- Schedule: Monday through Friday (no weekends); 30-minute unpaid lunch break
Requirements
- At least 1 year of experience in a medical call center, front desk, or customer service role preferred
- Strong attention to detail and organizational skills
- Comfortable working with computer systems, especially EMR scheduling
- Excellent communication and listening skills
- Ability to stay calm, patient, and empathetic when helping people who may not feel their best
- A team player who can also work independently when needed
- High school diploma or equivalent required
- Medical office training program graduate preferred
- Occasionally lifting up to 15 pounds
- Sitting at a desk and working on a computer for extended periods
