Chesapeake Health Care

Call Center Representative

• Manage a high volume of inbound patient calls professionally and efficiently
• Respond to patient messages and return calls promptly
• Schedule, reschedule, and coordinate appointments across multiple office locations
• Support patients with provider scheduling changes and appointment updates
• Provide patients with accurate information regarding providers, services, and office locations
• Assist with general insurance, billing, and referral inquiries or direct patients to appropriate resources
• Accurately document patient interactions in the electronic medical record (EMR)
• Update patient demographics and account information as needed
• Support referrals, medical records requests, and related administrative tasks
• Collaborate with clinical and administrative teams to ensure a seamless patient experience
• Perform additional duties as needed to support departmental operations

Call Center Representative – Centralized Scheduling & Patient Support