Chesapeake Health Care

Call Center Representative

• Answer and manage a high volume of incoming calls with professionalism and efficiency
• Respond promptly to patient messages to ensure high-quality service
• Return patient calls in a courteous and timely manner
• Schedule and reschedule appointments across multiple office locations
• Assist providers and patients with adjustments to appointments when needed
• Provide accurate information regarding office locations, providers, and available services
• Support patients with insurance, billing, and referral questions or direct them to appropriate resources
• Document all interactions accurately in the electronic medical record (EMR)
• Update patient demographics and account information as needed
• Assist patients with referrals, medical record requests, and related administrative tasks
• Work collaboratively with clinical and administrative staff to enhance the patient experience
• Perform additional duties as needed to support department operations

Call Center Representative – Centralized Scheduling, Patient Support

• Manage patient messages and follow up promptly to ensure excellent patient care
• Return patient calls in a kind, professional, and timely manner
• Help schedule and reschedule appointments across multiple locations
• Assist providers and patients with rescheduling needs when changes come up
• Share accurate information about our offices, providers, and services
• Help with insurance and billing questions, or direct patients to the right resource
• Keep detailed and accurate notes in the electronic medical record (EMR)
• Update patient information when needed
• Support patients with referrals, records requests, and related tasks
• Work closely with both clinical and administrative staff to support the patient experience
• Take on other responsibilities as needed to keep things running smoothly
• Schedule: Monday through Friday (no weekends); 30-minute unpaid lunch break