CHEP

Key Account Representative – Automotive

CHEP

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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Job Level

Junior

About the role

  • Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
  • Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
  • Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
  • Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
  • Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
  • Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
  • Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
  • Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Requirements

  • Strong Service orientation
  • Strong analytic and numerical skills
  • Fluency in English and Spanish language
  • Fluency German or Czech language are a plus
  • Must be extremely very good customer orientated communication skills
  • Flexible and able to work under pressure
  • Diplomatic and sensitive when serving customers of a different mentality and culture
  • Can act under time pressure
  • Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty
  • Ability to build cases for escalation and customer negotiations
  • Previous Customer Management & Commercial experience
  • Negotiation skills
  • Worked with financial measures and KPIs
  • Preferably Supply Chain Management Experience
Benefits
  • Competitive salary and annual bonus (typically 10%)
  • Generous Share Scheme
  • Company laptop and phone
  • Hybrid working options - flexible working environment
  • Employee Assistance Programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ManagementCommercial experienceNegotiation skillsAnalytic skillsNumerical skillsKPI managementSupply Chain ManagementCustomer ExperienceCustomer Solutions
Soft Skills
Service orientationCustomer communicationFlexibilityAbility to work under pressureDiplomatic sensitivityCultural awarenessTime managementCustomer loyalty focus