CHEP

AskHR Specialist

CHEP

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • Provide high-quality, concierge-level support for AskHR inquiries across the Americas.
  • Resolve cases independently and ensure consistent application of HR policies and processes.
  • Support and maintain specific HR programs ensuring accuracy and continuous improvement
  • Collaborate with Payroll, HRIS, and other HR teams for issue resolution and escalations as needed.

Requirements

  • Bilingual Preferred: Desired additional languages are Spanish, French, Portugese or Haitian Creole.
  • Experience in Benefits Administration
  • Knowledge in Data Analytics and Reporting
  • Understanding of Human Resource Case Management.
  • Strong knowledge of HR policies and service delivery standards.
Benefits
  • Hybrid Work Model
  • Concierge‑style customer support
  • Opportunity for professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Benefits AdministrationData AnalyticsReportingHuman Resource Case Management
Soft Skills
concierge-level supportproblem resolutioncollaborationcontinuous improvement