Customer Solutions Manager
Chelsea Groton Bank
full-time
Posted on:
Location Type: Office
Location: North Stonington • Connecticut • United States
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About the role
- Responsible for leading an effective team for helping customers achieve financial goals
- Organizes and implements branch standards, sales & service goals and objectives for all areas of branch performance
- Communicates the bank's principal business priorities to branch staff
- Leads and coaches team to optimal performance, including orientation and training of team members
- Engages with community through networking events and branch initiatives
- Makes business development calls to area businesses
- Proactively engages with customers to inform and educate on bank’s products and services
- Maintains expert knowledge of Bank’s products and services
Requirements
- B.S. or equivalent
- 5-7 years of cash handling, customer service, lending, supervisor/leadership, business development, and problem-solving experience
- Ability to make business calls outside of branch and travel throughout the bank’s market area
- Completion of the small business, technology, leadership and residential lending training milestones
- Effective customer service, verbal & written communication, math, problem solving and organizational skills
- Detail-oriented and able to multi-task and use various types of office equipment, including computers
- Able to lead by example; effective coaching and mentoring skills are essential
- Tech-savvy – use of and able to demonstrate features of banking technology with customers using a variety of tools
- Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash handlingcustomer servicelendingbusiness developmentproblem-solvingleadershiptrainingmathdetail-orientedmulti-tasking
Soft Skills
effective communicationcoachingmentoringorganizational skillsteam leadershipcustomer engagementnetworkingproactive approachperformance optimizationadaptability
Certifications
B.S. or equivalentsmall business trainingtechnology trainingleadership trainingresidential lending training