Systems Engineer, Tactical Networks – CANES
General Dynamics Information Technology
SwitchingVMware
Senior Customer Systems Engineer, Salesforce Service Cloud
Checkr, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $143,000 - $168,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience
- Choose the right tool for the job (declarative change, custom Apex/code, or leveraging a 3rd party application)
- Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable and scalable
- Design, develop, and maintain scalable solutions that integrate Salesforce Einstein and other AI services to automate processes and provide intelligent insights
- Partner with other engineers to architect new features and ensure seamless integration with existing Service Cloud applications
- Maintain a customer-centric and data-driven approach, monitor the performance of features, troubleshoot issues, and inform future enhancements
Requirements
- 5+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable, and maintainable solutions on the Service Cloud platform
- Zendesk development experience is a plus
- Demonstrated experience with the full software development lifecycle within an Agile or Scrum environment
- Strong command of development tools like Git, SFDX CLI, DevOps pipelines, and/or other development tools
- Strong sense of ownership and accountability for the entire feature lifecycle
- Collaborative mindset and a passion for continuous learning
- Bonus: Experience with Salesforce Einstein, Agentforce, chatbots, or other AI tooling, and ability to identify initiatives where AI can be strategically applied
Benefits
- Hybrid work (hub-based; expected 2 to 3 days per week in office; 3 days per week starting January 2026)
- Lunch four times a week
- Commuter stipend
- An abundance of snacks and beverages
- In-office perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce developmentZendesk developmentApexSalesforce EinsteinAI servicesAgileScrumGitSFDX CLIDevOps
Soft skills
collaborationownershipaccountabilitycontinuous learningcustomer-centric approachdata-driven approach
