Systems Engineer

• Collaborate with Customer Success, Professional Services, Customer Support, and cross-functional technology teams to translate goals into system and process solutions
• Partner with senior leaders to recommend solutions aligned with long-term objectives
• Act as the go-to resource for implementation and daily operation of Customer Success technology platforms
• Analyze Customer Success, Professional Services, and Support workflows to identify gaps and efficiency opportunities
• Recommend and implement enhancements or new solutions to streamline operations and support growth
• Identify manual processes and design scalable automation with development teams
• Translate business requirements into Solution Design Documents, functional specs, and user stories with clear acceptance criteria
• Manage a prioritized backlog of requests and enhancements balancing immediate needs with scalability
• Partner with program managers and developers to define timelines, track progress, and deliver solutions
• Develop test scripts, coordinate UAT, and track issues to resolution prior to deployment
• Partner with analytics and technology teams to build a unified view of Customer Success data and define reporting/dashboard requirements
• Support training, documentation, post-launch adoption, and continuous improvement of solutions
• Build trusted relationships with executive stakeholders and communicate project impacts, risks, and outcomes

Senior Enterprise Business Systems Analyst, Customer Success

Managed Services System Engineer

Senior Staff Systems Engineer – MBSE Execution Lead

IT Systems Engineer

IT Systems Engineer

Systems Engineer