Chatmeter

Customer Success Manager

• Cultivate and grow post-sale relationships for Chatmeter’s business and small market clients, focused on retention and adoption of full-suite services.
• Become the primary contact post-sales and lead the customer relationship through onboarding; take full ownership of account health post-implementation.
• Establish trusting relationships with day-to-day users, key stakeholders and executive sponsors; support onboarding and set partnership goals.
• Manage inbound customer communications and escalate billing, legal, security, and technical inquiries appropriately.
• Collaborate with Engineering, Product, Sales, Support, Marketing and Executives to achieve customer goals and provide visibility/escalations.
• Actively seek out upsell opportunities and prepare/deliver product presentations.
• Prepare and report on goals and sales; negotiate and close deals; handle complaints or objections.
• Monitor adoption and product utilization; conduct weekly customer health-checks and alert clients on risks.
• Partner with executives, sales & product teams to ensure successful renewals and serve as the voice of the customer.

Customer Success Manager, Mid-Market

Sales Development Rep

• Job Overview: Are you a go-getter with a passion for connecting with people and driving results? Chatmeter is looking for a highly motivated and results-driven Sales Development Representative to join our growing team. In this critical role, you’ll serve as the first point of contact for prospective clients, laying the foundation for long-term customer relationships. • If you thrive in fast-paced environments, enjoy crafting personalized outreach, and are hungry to grow your career in SaaS sales, this role is for you. • We actively support remote work in the United States with a focus on candidates in states we currently operate in: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nevada, New York, North Carolina, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington