ChartHop

Consultant

• Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
• Build and troubleshoot compensation and bonus formulas using proprietary formula languages
• Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
• Develop custom compensation outputs including PDF letter templates and ad hoc reporting
• Identify trends and inconsistencies across customer data and surface clear recommendations
• Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
• Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
• Validate data flows end-to-end and ensure outputs meet customer specifications
• Serve as the primary point of contact for customers throughout each engagement
• Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
• Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
• Partner with Customer Success to maintain continuity and a consistent customer experience
• Create and maintain internal documentation; train teammates on processes as they evolve
• Provide structured product feedback to Engineering and Product based on patterns across engagements
• Contribute to the processes and playbooks we're building to scale the Professional Services function

Senior Professional Services Consultant

Chief Marketing Officer

• Lead strategy and execution of multi-channel marketing programs
• Oversee paid acquisition efforts to optimize customer acquisition costs
• Cultivate influencer and analyst relationships in HR tech
• Manage PR efforts for thought leadership
• Lead high-performing marketing team

Senior Professional Services Consultant

Head of Marketing