Charterhouse Group

Security Engineer

• We’re looking for a Service Delivery Manager to take ownership of delivering high-quality services across a portfolio of managed service customers, with a strong focus on cyber security.
• You’ll play a key role in ensuring our services, from threat detection and monitoring through to wider IT service operations, are delivered to a high standard, fulfil contractual commitments and drive continual improvement.
• You’ll act as the voice of the customer within the business, making sure their needs are understood, expectations are exceeded, and the value we deliver is clear and measurable.
• You’ll build trusted relationships, translate complex service data into meaningful insights, and work across teams to continually evolve how we deliver.
• This is a hands-on role for someone with experience managing customer-facing services, ideally within a SOC or cyber security operations environment, and is ready to take ownership of delivering service excellence across multiple accounts.

Service Delivery Manager – Cyber Security

Security Operations

• Charterhouse Group is a UK based, PE backed, value-added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces.
• We are looking for talented and highly motivated people. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates. Therefore, we offer a fun, innovative and a fast-paced environment where career development, reward and recognition are a priority.
• If you want to join a multi award-winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.
• As a member of the SOC team, you will provide security analysis of customer security events, monitor, manage, and support highly secure customer environments with a focus on security event management, endpoint security, and next-generation intrusion prevention/firewalling for a portfolio of small and medium businesses.
• This role is ideal for someone early in their cybersecurity career, looking to gain hands-on experience with enterprise-grade security technologies in a fast-paced SOC environment.
• Monitor SIEM, EDR, and SOAR platforms for security alerts, ensuring timely detection and escalation.
• Conduct initial triage of security events and incidents, escalating to L2/L3 teams when required.
• Assist with running vulnerability scans and interpreting results.
• Support incident response activities and document investigation findings.
• Perform packet-capture analysis and support network traffic investigations.
• Use threat intelligence sources to aid in investigations.
• Maintain accurate shift logs and participate in daily SOC briefings.
• Be part of an on-call rotation for after-hours support, when required.
• Contribute to SOC knowledge base and process improvements.

Service Delivery Manager – Cyber Security

Level 1 SOC Engineer