Chartered Institute of Arbitrators (CIArb)

Operations

• Responsible for the administration of the full lifecycle of Ciarb’s membership courses and assessments.
• Utilise Ciarb’s Learning Management System (LMS) to ensure that courses run efficiently.
• Include sales and bookings, course set up on our LMS, assessment administration, booking of faculty and contractors who work with us as our subject matter experts and liaison with our Branches and Partners.
• Ensure that all activities are effective, inclusive and aligned with Ciarb’s quality standards, providing a streamlined experience for candidates along their learner journey.
• Support compliance with Ciarb quality assurance procedures and operational policies across all areas of course and assessment administration.
• Accurately update and maintain the CRM and LMS with course and assessment instances and facilitate registrations, payments and course and assessment access whilst demonstrating accountability in data management and use of systems.
• Manage payments, invoices, and receipts related to courses and assessments, ensuring accountability for all financial transactions and be the point of contact for any queries the finance team may have with regard to candidate financial transactions.
• Monitor course and assessment dashboards to ensure that we meet departmental targets and provide details of upcoming courses and assessments to assist the marketing team with advertising.

Education Operations Administrator