Education Operations Administrator

Chartered Institute of Arbitrators (CIArb)

Education Operations Administrator responsible for Ciarb’s membership courses administration and assessments delivery. Utilising Learning Management System and ensuring compliance with quality standards in a hybrid role.

Posted 6/19/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £33,500 - £35,600 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the administration of the full lifecycle of Ciarb’s membership courses and assessments.
Utilise Ciarb’s Learning Management System (LMS) to ensure that courses run efficiently.
Include sales and bookings, course set up on our LMS, assessment administration, booking of faculty and contractors who work with us as our subject matter experts and liaison with our Branches and Partners.
Ensure that all activities are effective, inclusive and aligned with Ciarb’s quality standards, providing a streamlined experience for candidates along their learner journey.
Support compliance with Ciarb quality assurance procedures and operational policies across all areas of course and assessment administration.
Accurately update and maintain the CRM and LMS with course and assessment instances and facilitate registrations, payments and course and assessment access whilst demonstrating accountability in data management and use of systems.
Manage payments, invoices, and receipts related to courses and assessments, ensuring accountability for all financial transactions and be the point of contact for any queries the finance team may have with regard to candidate financial transactions.
Monitor course and assessment dashboards to ensure that we meet departmental targets and provide details of upcoming courses and assessments to assist the marketing team with advertising.

Requirements

What you’ll need

Strong organisational skills and attention to detail.
Experience of handling confidential information and maintaining accurate records with strong attention to compliance and data accuracy.
Ability to work independently, prioritise competing demands and escalate issues appropriately.
Experience of working in a fast-paced operational or administrative environment.
IT literate and have relevant experience of working with MS Office, Customer Relation Management Systems, Learning Management Systems, Finance Systems and Virtual Learning Environments.
Build and maintain effective working relationships with Branches, Partners, Course Directors, Faculty and internal teams to support consistent and high-quality delivery across Ciarb’s global education network.
Excellent numerical skills and written and verbal communication skills in the English language.

Benefits

Comp & perks

Annual leave: 25 days per annum plus UK bank holidays
Sick pay: Enhanced company scheme subject to terms and conditions
Employee Assistance Programme (EAP)
Perkbox subscription (money-saving platform)
Private Healthcare: Vitality Health (post probation)
Cycle-to-work scheme (post probation)
Season Ticket Loan (post probation)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

course administrationassessment administrationdata managementfinancial transaction managementcompliancerecord keepingnumerical skills

Soft Skills

organisational skillsattention to detailindependenceprioritisationcommunication skills