Charter Technology Solutions

Technical Account Manager

• Develop strong relationships with key client contacts and identify clients who may be at risk.
• Monitor client health via monthly internal reviews to ensure all clients are happy, profitable, and carrying minimal technology risks.
• Complete recurring technology assessments and quarterly strategic planning meetings.
• Complete recurring tactical check-in calls with clients to review their health and open issues.
• Develop and present technical proposals, working with Solutions on L3 technologies.
• Advocate for clients by answering questions and ensuring issues are escalated properly across all departments in CTS. This includes ownership of the Potential At Risk Client (PARC) Process.
• Complete recurring and one-off training events (such as Lunch & Learns) with clients on core technologies such as Microsoft 365, Google Workspace, and Smart Boards.
• Own the overall opportunity pipeline, ensuring that we meet our NRR forecast each quarter.
• Address client questions with regards to ongoing invoicing.
• Occasionally manage Projects for clients based on available capacity and client requirements.
• Work with client contacts to develop referrals for new business.

Senior Technical Account Manager