SOC Supervisor

Charter Technology Solutions

SOC Supervisor managing operations of Security Operations Center at CTS. Overseeing incident response workflows and driving continuous operational improvement in IT solutions.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Oversee daily SOC operations and monitor the health of the alert and ticket queue
Balance workloads across SOC team members to ensure efficient operations
Act as Incident Commander during critical or high-impact security incidents
Lead communications with customers, internal IT teams, and executive stakeholders during major incidents
Ensure the team consistently meets SLAs for triage, response, escalation, and resolution
Remove technical, operational, or cross-functional blockers impacting investigations
Serve as the highest point of operational escalation for the team or shift
Review handoff logs and ensure continuity across shifts
Lead, coach, and develop SOC staff across multiple experience levels
Conduct regular 1-on-1 meetings focused on performance, growth, and career development
Manage shift schedules, coverage plans, on-call rotations, and time-off requests
Build training plans and support skill development for junior and mid-level analysts
Conduct regular QA reviews of closed, escalated, and high-impact tickets
Ensure SOC documentation is accurate, complete, professional, and audit-ready
Identify recurring quality issues or knowledge gaps across the team
Provide clear, actionable feedback to improve analysis quality and communication
Enforce the use of approved playbooks, SOPs, and standardized workflows
Analyze SOC metrics such as time to triage, time to contain, response efficiency, and queue aging

Requirements

What you’ll need

5+ years of experience in Security Operations, Incident Response, or Cybersecurity Operations
2+ years of experience in a leadership, supervisory, or team lead role within a SOC or similar environment
Strong leadership and people management skills in a SOC, NOC, or security operations environment
Experience leading major incident response and serving in an incident command role
Deep understanding of SOC workflows, escalation paths, case management, and alert triage operations
Ability to manage queue health, prioritize competing operational demands, and maintain SLA performance
Strong communication skills with the ability to engage technical teams, customers, and executive stakeholders
Experience with QA reviews, documentation standards, and audit-ready case handling
Ability to use metrics and reporting to drive operational decisions and continuous improvement
Knowledge of playbook development, SOP governance, and process standardization
Familiarity with detection tuning, SOAR/automation opportunities, and operational tooling improvements.

Benefits

Comp & perks

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident CommandAlert Triage OperationsCase ManagementQA ReviewsPlaybook DevelopmentSOP GovernanceOperational Tooling ImprovementsDetection TuningContinuous ImprovementEscalation Path Management

Soft Skills

Strong LeadershipEffective CommunicationPeople ManagementPerformance FeedbackProblem Solving