Senior Network Engineer
Charter Communications
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • Canada
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Job Level
About the role
- Provide regular activity updates to the Service Delivery Manager
- Identify opportunities for improvement and optimization within client environments
- Maintain high-touch client relationships by representing and supporting the client’s technical environment
- Recommend and implement system, application, and infrastructure upgrades, including patching
- Support and participate in client projects as part of the implementation team
- Perform proactive maintenance in accordance with client policies, expectations, and service commitments
- Diagnose and resolve network issues related to connectivity, performance, traffic utilization, and availability
- Deliver timely and clear customer communications for service announcements, planned maintenance, incidents, and service restoration
- Administer and/or triage Service Desk incidents and service requests
- Maintain accurate runbooks, diagrams, and technical documentation
- Assist in establishing operational processes and identifying efficiencies
- Support internal and external client networks as required
- Analyze incidents and recurring issues to identify root causes and improvement opportunities
- Interface with third-party vendors as required
- Provide technical leadership, mentorship, and guidance to team members
Requirements
- Bachelor’s degree in related discipline (Electronics & Computer Engineering Technology, Network & Electronics Technician, etc.) from an accredited institution, or equivalent combination of directly related work experience and education
- Minimum of 5+ years of relevant industry experience.
- Minimum of 5+ year’s previous hands-on technical experience with Cisco technologies, Fortinet, Extreme, and F5
- Professional level Fortinet/Fortinalyzer or equivalent
- Willingness to pursue additional industry certifications
- Strong expertise configuring, maintaining, and optimizing enterprise firewalls
- Demonstrated proficiency with LAN/WAN routing and switching
- In-depth knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, and network segmentation
- Proven ability to proactively monitor environments and resolve complex network issues
- Ability to provide technical leadership and design secure network solutions aligned to business requirements
- Strong documentation skills, including support processes and system procedures
- Ability to quickly adopt new and adjacent technologies
- Willingness to coach and mentor team members
- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)
Benefits
- Participate in on-call rotation
- Overtime as required
- Hybrid work environment
- Security clearance required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cisco technologiesFortinetExtremeF5LAN/WAN routingswitchingTCP/IPBGPOSPFVLANs
Soft Skills
technical leadershipmentorshipclient relationship managementcommunicationproblem-solvingdocumentationcoachingprocess improvementteam collaborationadaptability
Certifications
Bachelor’s degree in Electronics & Computer Engineering TechnologyFortinet certificationindustry certifications