Charlie Health

Partnerships Account Manager

Charlie Health

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $60,000 - $80,000 per year

About the role

  • Ensure top notch patient experience and referral source experience for our go-to-market channels
  • Play a critical role in supporting patients’ journey into care with Charlie Health
  • Maintain the accuracy and efficiency of our internal systems
  • Educate key stakeholders about our offerings
  • Address access barriers
  • Design programs tailored to the unique mental health needs of employee populations
  • Support complex admissions and discharge workflows
  • Maintain data quality, top-tier patient and referral source customer service

Requirements

  • Bachelor's degree in Business, Operations, Healthcare
  • 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus)
  • Exceptional attention to detail and accuracy in managing data
  • Excellent organizational and time-management skills, with the ability to manage high-volume workflows
  • Proficiency with CRM platforms (Salesforce experience preferred) and comfort working with digital tools and databases
  • Strong written and verbal communication skills and a collaborative working style
  • Ability to work independently, prioritize multiple tasks, and meet deadlines
  • Passion for Charlie Health’s mission to expand access to high-quality mental health care
  • Exceptional communication and deescalation skills, you are motivated by solving difficult problems for clients and providing exceptional service
  • Exceptional interpersonal, listening, and relationship-building skills
  • Resourceful with a natural ability to structure and solve ambiguous business problems
  • Proactive self-starter and natural multitasker with a willingness to “be scrappy” driving continuous improvement
  • Ability to work flexible hours to meet the needs of the team and patients
  • Work authorized in the United States and native or bilingual English proficiency.
Benefits
  • comprehensive benefits to all full-time, exempt employees
  • performance bonus
  • stock options
  • other Charlie Health-sponsored benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementdata entryoperationsadministrative supportCRM platformsSalesforceworkflow managementprogram designcustomer service
Soft Skills
attention to detailorganizational skillstime managementwritten communicationverbal communicationcollaborationproblem-solvinginterpersonal skillsrelationship-buildingproactive self-starter
Certifications
Bachelor's degree