charity: water

Controller

• Leading accounting operations, reporting systems, and transaction processing in compliance with GAAP and regulatory requirements
• Ensuring timely and accurate month accounting close that provides the FP&A team with data for variance analysis and reporting
• Coordinating and completing annual external audits and required filings, including IRS Form 990
• Managing external compliance such as tax receipts, 1099’s, and state registrations.
• Overseeing treasury operations and related internal controls
• Designing, implementing, and maintaining internal controls that safeguard organizational assets
• Developing and maintaining policies and training related to procurement, payments, employee expenses, and supporting processes
• Ensuring proper stewardship and compliance related to donor-restricted funds
• Identifying and assessing accounting, compliance, and operational risks
• Managing, coaching, and developing the accounting team
• Managing the relationship with Charity Navigator, including overseeing all required portal submissions
• Ensuring timely submission of federal, state, and local regulatory filings and registrations
• Supporting the implementation and optimization of accounting and financial reporting systems (e.g., NetSuite and related tools) with a specific focus on:
• maintaining robust system security and controls and
• optimizing the chart of accounts to more fully support critical business needs
• Maintaining the organization's insurance portfolio to ensure adequate coverage and protections.
• Collaborating with leaders across the organization to support cross-functional initiatives and operational need

Director

• Owning charity: water’s Spring recurring revenue target — acquisition, retention, upgrade, and LTV — as the primary measure of team success
• Building and managing the full-funnel consumer donor journey from first gift through multi-year commitment. Actively looking at how to accelerate a donor's depth of giving and move consumer donors into Mid & Major portfolios
• Designing and optimizing the 1x-to-Spring conversion pathway, evaluating one-time giving programs primarily through a recurring conversion lens
• Partnering with the VP and Revenue Resources team to define ‘major donor ready’ signals and build the handoff infrastructure that captures them
• Owning paid acquisition strategy across all channels (paid social, paid search, TV/CTV, display, direct mail); setting the brief, directing agency and contractor partners, and holding them accountable to performance
• Managing a multi-channel paid media budget with rigor — forecasting, tracking, and reporting on CAC, CPA, ROAS, and revenue attribution
• Building toward an AI-optimized media operating model that replaces long-term agency dependence, staying current on how AI is reshaping paid acquisition and accelerating its integration it into how the team operates
• Managing and developing two direct reports: Campaign Senior Manager and Lifecycle Senior Associate, with clear performance expectations and regular developmental feedback
• Building the feedback loops between paid media, lifecycle, and campaign functions that compound learning across every activation
• Owning channel performance metrics: CPA, ROAS, retention rate, upgrade rate, Spring conversion from 1x, and LTV
• Leading the Consumer team’s experimentation and testing infrastructure; frameworks that generate learning across creative, audience, and channel, not one-off tests
• Partnering with Growth Product to improve Spring conversion rates, ARPU, and retention through landing page and onboarding experimentation
• Partnering with Data & Analytics to establish Spring donor performance reporting as a single source of truth across acquisition, retention, upgrade, and LTV
• Collaborating with Corporate Partnerships on shared audience strategy; partnership-driven awareness feeds paid retargeting poolsWorking with Revenue Resources on the upgrade pathways that move Spring donors toward major giving
• Integrating AI tools into Consumer team workflows; creative optimization, audience targeting, performance monitoring

Controller

Director of Consumer