Charity Navigator

Digital Asset Manager

Charity Navigator

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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About the role

  • Administers and maintains the DAM platform, performing updates, configurations, and platform optimizations.
  • Troubleshoots user issues and partners with ITS Product teams for escalations and technical enhancements.
  • Oversees ongoing asset ingestion and organization, ensuring duplicates, non-compliant assets, and obsolete content are deprecated appropriately.
  • Manages user permissions, access controls, and asset security.
  • Maintains and enforces metadata, taxonomy, and controlled vocabulary standards to drive consistent asset structure.
  • Develops and leads DAM governance strategies aligned with enterprise content management objectives.
  • Conducts data quality checks to maintain metadata accuracy and consistency, identifying areas for improvement.
  • Reviews, evaluates, and validates AI-generated tags to ensure relevance and accuracy.
  • Designs and refines workflows for the end‑to‑end asset lifecycle, including ingestion, tagging, rights management, version control, delivery, expiration, and archiving.
  • Continuously monitors workflow efficiency and identifies opportunities to streamline processes and improve user experience.
  • Builds and maintains analytics dashboards and reporting to track asset usage, discoverability, creative reuse, and distribution trends.
  • Provides insights and recommendations that guide content strategy, marketing activation, and operational decision-making.
  • Creates training materials, documentation, and best‑practice guidance to support end users, creators, and partners.
  • Leads training sessions and onboarding for new users to ensure consistent and effective use of the DAM.
  • Communicates updates, governance guidelines, system enhancements, and workflow changes clearly and proactively.
  • Collaborates with cross-functional teams—including marketing, ITS, creative, and content production—to ensure the DAM continues to evolve with organizational needs.
  • Evaluates emerging technologies, integrations, and AI/ML enhancements that strengthen DAM capabilities.
  • Acts as a subject‑matter expert on how DAM supports personalization, omnichannel content strategy, and creative operations.

Requirements

  • Bachelor’s degree in Information Management, Digital Media, Marketing Operations, Library Science, or a related field.
  • 3–5 years of experience in Digital Asset Management, content operations, marketing technology, or similar roles.
  • Hands‑on experience with DAM platforms, metadata structures, and asset lifecycle processes.
  • Strong understanding of metadata, taxonomy development, and controlled vocabularies.
  • Proven technical aptitude and ability to quickly learn new technologies and integrations.
  • Excellent organizational, analytical, and critical‑thinking skills.
  • Interest or experience in utilizing AI/ML tools within DAM environments.
  • Strong verbal and written communication skills.
  • Demonstrated success working in a matrixed, cross‑functional environment.
Benefits
  • Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans)​
  • 401K Retirement Plan with 7% Employer Contribution
  • Exceptional Paid Time Off
  • Maternity / Paternity Leave
  • Infertility Treatment Program
  • Adoption Assistance
  • Education Assistance
  • Enterprise Learning and Development
  • And more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital Asset Managementmetadata structuresasset lifecycle processestaxonomy developmentAI/ML toolsdata quality checksworkflow designanalytics dashboardscontent strategymarketing technology
Soft Skills
organizational skillsanalytical skillscritical-thinking skillsverbal communicationwritten communicationcollaborationtraining and onboardingproblem-solvinguser experience improvementgovernance strategy development
Certifications
Bachelor’s degree in Information ManagementBachelor’s degree in Digital MediaBachelor’s degree in Marketing OperationsBachelor’s degree in Library Science