Charity Link

Account Manager

• Act as the main client contact, managing daily queries, issues, complaints, and opportunities
• Lead campaign delivery from briefing through to execution and performance monitoring
• Present client briefings, reports, and performance reviews (weekly and quarterly)
• Analyse data, track KPIs, and provide clear insights to inform and improve campaigns
• Coordinate with internal teams to ensure timely and accurate campaign setup and delivery
• Ensure all campaign materials and content are accurate, compliant, and fit for purpose
• Provide forecasting and highlight potential risks or opportunities
• Support field teams with training, updates, and campaign communications
• Lead client meetings and act as first point of escalation for campaign issues
• Identify opportunities for growth, optimisation, and continuous improvement
• Maintain strong knowledge of industry regulations and internal processes