ChargePoint

Service Delivery Manager

ChargePoint

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $52,500 - $120,000 per year

About the role

  • The Service Delivery Manager works proactively with priority customers to ensure their ChargePoint support programs are delivered successfully.
  • Owns the support relationship with the customer, in partnership with the rest of the account team.
  • Responsible for customer satisfaction, creating promoters and loyal customers.
  • Ensures effective resolution of escalations by serving as a point-of-contact to the customer and as a customer advocate to internal teams.

Requirements

  • 5-8 years of experience in account management, or customer success in a support environment focused on technical support, hardware and/or software
  • Excellent written and verbal phone communication skills
  • Bachelor’s degree
  • Demonstrated skills in problem solving, managing competing priorities, influencing peers, removing ambiguity, and action planning
  • Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successtechnical supportproblem solvingaction planning
Soft Skills
communication skillsinfluencing peersmanaging competing prioritiesremoving ambiguity
Certifications
Bachelor’s degree