ChargeAfter

Director of Customer & Partner Success

ChargeAfter

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $140,000 - $170,000 per year

Job Level

Lead

About the role

  • Own the executive-level relationships with our top-tier merchants and partners
  • Drive expansion revenue by identifying opportunities for new product adoption and channel integrations
  • Conduct high-impact Quarterly Business Reviews (QBRs) with deep-dive analytics and strategic roadmaps
  • Manage the department budget and provide accurate forecasting for renewals and expansion revenue
  • Partner closely with Product and Solutions Engineering to translate partner requests and market opportunities into actionable product requirements
  • Act as the ultimate "fixer" for complex account issues
  • Mentor and manage a high-performing team

Requirements

  • 8+ years of experience in Customer Success or Account Management, specifically within the Fintech space
  • Direct experience in POS Financing or BNPL is highly preferred or a large merchant credit manager
  • Understanding of the retail and merchant ecosystem, including e-commerce workflows and in-store sales dynamics
  • Comfortable with complex data
  • Proven experience managing teams and coaching individuals to hit their KPIs while maintaining high morale
  • Ability to communicate effectively with both business and technical stakeholders
  • Anticipate roadblocks and take ownership of solutions
  • Bachelor’s degree in Business, Finance, or a related field (MBA is a plus)
  • Proven track record of managing $MM portfolios and hitting growth/retention targets
  • Experience in a high-growth startup environment or retail credit management
  • Deep understanding of the lending lifecycle, credit tiers (prime/sub-prime), and payment integrations.
Benefits
  • Competitive salary
  • Equity options
  • Hybrid work environment that values a healthy work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsbudget managementforecastingproduct requirementsPOS FinancingBNPLe-commerce workflowslending lifecyclepayment integrationscredit tiers
Soft Skills
relationship managementteam managementcoachingeffective communicationproblem-solvingstrategic thinkingmentoringownershiphigh morale maintenanceanticipation of roadblocks
Certifications
Bachelor’s degreeMBA