ChargeAfter

Program Manager

• Act as the Primary Partner Interface - Serve as the day-to-day lead and primary point of contact (POC) for external partners, including merchants, financial institutions, and payment providers.
• Build high-trust relationships and ensure clear, proactive communication throughout the integration journey.
• Lead Cross-Company Program Delivery - Own the full lifecycle of onboarding programs, ensuring delivery is timely, aligned to client requirements, and executed with precision.
• Actively engage external stakeholders to align on project scope, implementation timelines, and measurable outcomes.
• Represent ChargeAfter with Executive Presence - Interface with partner-side senior stakeholders, including C-level leaders, to present timelines, articulate progress, resolve risks, and negotiate delivery trade-offs.
• Translate technical delivery needs into clear business language that aligns with partner objectives.
• Drive Client Accountability - Establish and manage clear partner expectations, defining joint ownership of responsibilities across testing, certification, legal/compliance reviews, and go-live readiness.
• Follow up on action items and hold partners accountable for their milestones.
• Collaborate Across Partner Ecosystems - Support ChargeAfter’s integrations with third-party platforms such as shopping carts, marketplaces, payment gateways, and lending partners.
• Navigate complex partner ecosystems and coordinate across multiple external teams to deliver unified solutions.
• Guide Stakeholder Decision-Making - Act as the go-to resource for external stakeholders and represent program status, blockers, and strategic risks.
• Escalate thoughtfully, provide well-informed tradeoffs, and communicate with clarity and transparency.
• Orchestrate Internal-External Alignment - Coordinate with product, engineering, compliance, and customer success to ensure all internal teams are aligned with external stakeholder needs.
• Facilitate seamless handoffs and ensure client satisfaction at every milestone.
• Execute with Discipline and Detail - Maintain rigor around documentation, scope, project plans, and risk logs.
• Deliver with a customer-first mindset, ensuring every decision supports both technical feasibility and long-term client value.
• Enable Cross-Functional Team Readiness - Ensure that product, engineering, operations, and customer success teams are fully briefed and equipped to support partner integrations.
• Drive pre-launch readiness internally with detailed implementation plans and clear responsibilities.
• Drive Internal Visibility and Reporting - Maintain dashboards, project trackers, and executive summaries to keep leadership informed of key milestones, risks, and delivery confidence.
• Ensure internal accountability and clarity across all functions.

Senior Program Manager

Project Manager

• Own and drive the full lifecycle of enterprise client implementations
• Build, manage, and execute detailed project plans
• Proactively identify risks and blockers
• Champion project success and demonstrate improvement in product utilization
• Serve as the primary client-facing lead

Engineer

• Serve as the trusted technical advisor during the pre-sales cycle, building rapport with senior technical stakeholders at prospective partner organizations.
• Lead deep-dive discovery sessions to uncover a prospect's technical environment, including POS architecture, core banking systems, and payment ecosystems.
• Identify and articulate specific opportunities where ChargeAfter can solve the prospect's unique challenges.
• Design and deliver tailored technical presentations and product demonstrations that highlight ChargeAfter’s value proposition for specific enterprise use cases.
• Own the technical track of Proof of Concepts, from defining success criteria to building custom integrations to prove technical feasibility.
• Collaborate with Solution Architects and Product teams to propose innovative, resilient integration designs that meet the prospect's requirements.
• Take the lead on the technical portions of RFPs and RFIs, ensuring all technical requirements and security standards are accurately addressed.
• Ensure a smooth path to contract by providing expert technical reassurance and resolving any functional gaps identified by the prospect's technical team.
• Translate prospective partner feedback into actionable insights for the Product and Engineering teams to influence the product roadmap.

Presale Engineer

Customer Success Manager

• Own the executive-level relationships with our top-tier merchants and partners
• Drive expansion revenue by identifying opportunities for new product adoption and channel integrations
• Conduct high-impact Quarterly Business Reviews (QBRs) with deep-dive analytics and strategic roadmaps
• Manage the department budget and provide accurate forecasting for renewals and expansion revenue
• Partner closely with Product and Solutions Engineering to translate partner requests and market opportunities into actionable product requirements
• Act as the ultimate "fixer" for complex account issues
• Mentor and manage a high-performing team

Senior Program Manager

Project Manager

Presale Engineer

Director of Customer & Partner Success