ChargeAfter

Program Manager

• Own and drive the full lifecycle of complex enterprise client programs from initial onboarding through successful launch and post-launch warranty support
• Establish and manage integrated program plans across multiple workstreams, including ownership, milestones, dependencies, risks, and executive visibility
• Coordinate related projects and workstreams to align with program objectives, client commitments, and business outcomes
• Identify program-level risks, dependencies, and blockers; establish resolution paths and drive decisions
• Maintain program governance, including scope management, decision tracking, change management, and executive reporting
• Focus on measurable customer outcomes, realized business value, product utilization, feature adoption, engagement depth, and time-to-value
• Serve as the primary client-facing program lead and build trusted stakeholder relationships
• Lead onboarding, working sessions, governance meetings, milestone reviews, and executive updates with director- and C-level stakeholders
• Translate complex program, technical, and business issues into strategic updates, recommendations, and decisions
• Coordinate program status, escalations, dependencies, and decision-making across internal and external stakeholders
• Partner with Implementation Engineers, Product, Engineering, Operations, Support, and Customer Success
• Drive alignment and accountability across teams and workstreams without direct authority
• Communicate client requirements to Product and Engineering, prioritize dependencies, and support delivery timelines
• Represent the client internally and translate business and technical needs into actionable requirements
• Maintain program documentation, including statements of work, integrated plans, risk and issue logs, decision logs, change documentation, and executive updates
• Lead program close-outs and retrospectives to improve execution, scalability, and customer outcomes

Sales Engineer

• Serve as the trusted technical advisor during the pre-sales cycle, building rapport with senior technical stakeholders at prospective partner organizations.
• Lead deep-dive discovery sessions to uncover a prospect's technical environment, including POS architecture, core banking systems, and payment ecosystems.
• Identify and articulate specific opportunities where ChargeAfter can solve the prospect's unique challenges, such as enhancing customer experience or driving revenue growth.
• Design and deliver tailored technical presentations and product demonstrations that highlight ChargeAfter’s value proposition for specific enterprise use cases.
• Own the technical track of Proof of Concepts, from defining success criteria to building custom integrations to prove technical feasibility.
• Collaborate with Solution Architects and Product teams to propose innovative, resilient integration designs that meet the prospect's requirements.
• Take the lead on the technical portions of RFPs and RFIs, ensuring all technical requirements and security standards are accurately addressed.
• Ensure a smooth path to contract by providing expert technical reassurance and resolving any functional gaps identified by the prospect's technical team.
• Translate prospective partner feedback into actionable insights for the Product and Engineering teams to influence the product roadmap.