Program Manager

ChargeAfter

Program Manager leading enterprise client implementations and adoption programs for ChargeAfter, a fintech platform. Coordinating cross-functional teams, executive stakeholders, and measurable customer outcomes.

Posted 8/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex enterprise client programs, focusing on stakeholder engagement, program governance, and driving measurable business outcomes. Proficient in utilizing project management methodologies and tools to ensure successful program execution and alignment across multiple workstreams.

Highest-signal resume keywords

Program ManagementStakeholder EngagementAgile MethodologiesClient Relationship ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram GovernanceChange ManagementRisk IdentificationDecision Tracking

Soft Skills

Excellent CommunicationDetail-OrientedProactiveSelf-DirectedExecutive Presence

Tools & Technologies

ClickUpAzure DevOpsSmartsheetJira

Certifications & Qualifications

PMPPgMPCSM

Industry Keywords

SaaSFintechB2B TechnologyE-CommercePayments

Tech Stack

Tools & technologies

AzurePMP

About the role

Key responsibilities & impact

Own and drive the full lifecycle of complex enterprise client programs from initial onboarding through successful launch and post-launch warranty support
Establish and manage integrated program plans across multiple workstreams, including ownership, milestones, dependencies, risks, and executive visibility
Coordinate related projects and workstreams to align with program objectives, client commitments, and business outcomes
Identify program-level risks, dependencies, and blockers; establish resolution paths and drive decisions
Maintain program governance, including scope management, decision tracking, change management, and executive reporting
Focus on measurable customer outcomes, realized business value, product utilization, feature adoption, engagement depth, and time-to-value
Serve as the primary client-facing program lead and build trusted stakeholder relationships
Lead onboarding, working sessions, governance meetings, milestone reviews, and executive updates with director- and C-level stakeholders
Translate complex program, technical, and business issues into strategic updates, recommendations, and decisions
Coordinate program status, escalations, dependencies, and decision-making across internal and external stakeholders
Partner with Implementation Engineers, Product, Engineering, Operations, Support, and Customer Success
Drive alignment and accountability across teams and workstreams without direct authority
Communicate client requirements to Product and Engineering, prioritize dependencies, and support delivery timelines
Represent the client internally and translate business and technical needs into actionable requirements
Maintain program documentation, including statements of work, integrated plans, risk and issue logs, decision logs, change documentation, and executive updates
Lead program close-outs and retrospectives to improve execution, scalability, and customer outcomes

Requirements

What you’ll need

5+ years of project or program management experience, including complex enterprise SaaS, fintech, or software implementation programs
Experience managing programs spanning multiple workstreams, stakeholders, dependencies, and business objectives
Ability to communicate with technical stakeholders, senior business leaders, and C-suite executives
Experience building trusted client relationships and leading strategic conversations with enterprise customers
Experience managing multiple concurrent initiatives in fast-paced environments with changing priorities and complex dependencies
Proactive, self-directed, detail-oriented, and capable of driving alignment and decisions autonomously
Excellent written and verbal communication skills with strong executive presence
Experience with agile or hybrid project and program management methodologies preferred
Familiarity with ClickUp, Azure DevOps, Smartsheet, Jira, or similar tools preferred
PMP, PgMP, CSM, or other relevant certification is a plus
Comfort working with product roadmaps, APIs, technical workflows, and enterprise systems integrations preferred
Experience in fintech, payments, lending, e-commerce, or complex B2B technology preferred
Must be authorized to work in the U.S.; visa sponsorship is not offered now or in the future

Benefits

Comp & perks

Additional compensation may be available in the form of bonuses and/or stock options