Chapter Aesthetic Studio

PT Inside Sales Specialist

Chapter Aesthetic Studio

part-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $18 - $20 per hour

About the role

  • Utilize and role-model our consultative sales process to convert telephone, text, and web leads to booked appointments.
  • Achieve assigned sales targets and delight potential guests with exceptional service experience.
  • Foster and nurture positive relationships with potential guests.
  • Conduct regular lead management activities to achieve targeted lead-to-consult conversion ratio.
  • Showcase and role-model best-in-class guest service, decision quality, collaboration, and adaptability as Chapter continues to grow.
  • Maintain high level of integrity, organization, and time management.
  • Respond to all New Lead inquiries with urgency, professionalism, and joy.
  • Build relationships with New Leads through various communication platforms.
  • Drive results and achieve goals in lead conversion, promotional campaigns, and events.

Requirements

  • Education Level: High-school diploma or equivalent
  • 2 years of recent customer service experience
  • A quiet, private, distraction-free work environment with limited interruptions/background noise
  • Excellent verbal communication skills and telephone etiquette
  • Clear, concise, and professional written and digital communication skills
  • Ability to identify high-level customer issues that require resolution and/or escalation
  • Strong organization and time management skills
  • Strong computer skills and demonstrated sound decision-making skills
  • Retail or guest service experience in the service industry
  • Strong proficiency with multi-tasking across computer programs
  • Ability to work within the hours of 8am-8pm CST from anywhere in the United States
  • Ability to work 2 Saturdays/month 9 am - 3 pm CST
  • Experience with CRM and Lead-Management systems favored, but not required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicelead managementsales processdecision makingmulti-taskingCRM systems
Soft skills
verbal communicationwritten communicationorganizationtime managementadaptabilitycollaborationintegrityprofessionalism
Certifications
high school diploma