Chaos Ready

Account Manager

• Support the implementation of the outreach strategy for the Caribbean, working collaboratively with key internal stakeholders across departments including the Director of Partnerships and Programs, the Caribbean Program Manager, Response, Capabilities and Maritime teams;
• Research and monitor humanitarian, rapid response, and community resilience partnership trends ensuring that the GSD’s partnership proposition remains compelling and relevant to GSD’s mission and the region;
• Facilitate management of existing partnership relationships, including day-to-day planning and engagement; meeting minutes and other administrative tasks; including regular updating of the relationship management plan;
• Support with stakeholder mapping and other initiatives to identify and develop new partnerships through stakeholder mapping;
• Conduct research and provide briefing materials to help engage and vet potential partner organizations, as well to develop country profiles;
• Support the coordination of GSD’s partner engagement activities to promote the services of the organization, including philanthropic actions;
• Provide administrative assistance to all partnership and program activities by scheduling meetings and capturing meeting notes, logistics support, pre trip briefings and debriefings, attendance and registration, and other related administrative tasks;
• Help facilitate internal GSD and external partner-focused communication, including updates on relationship development, engagement opportunities and outcomes, and annual impacts;
• Maintain updated Customer Relationship Management (CRM) records for partner portfolios;
• Support drafting of success stories for internal and external audiences and lessons learned;
• Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;
• Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and
• Perform other duties as assigned.

Caribbean Partnerships Specialist

Communications

• Serve as the lead ETC Engineer for the Response Coordination Strategy, overseeing both emergency telecommunications (Radio and Satellite) and critical IT infrastructure components.
• This includes developing robust and scalable solutions and building local capacity for their long-term sustainability
• Lead the assessment, design, and implementation of essential IT infrastructure, including data centers, server architecture, network security, and cloud solutions, to support humanitarian operations
• With key partners, identify, assess, and prioritize areas impeding the reliability and resilience of essential telecommunications infrastructure in GSD prioritized area of operations
• Improve the preparedness of national and local authorities and their key partners to strengthen response readiness and local capacity based on best practices
• Adopt sound project management approaches to support the management, oversight, measurement, and reporting of GSD-supported ETC projects
• In collaboration with the Innovation team, facilitate the provision of high-quality and appropriate technology solutions, and foster a culture of innovation to deliver quality services for key national authorities
• Ensure coordination and collaboration with relevant regional bodies in accordance with Partnership protocols. This will include but is not limited to CDEMA and CARILEC to align GSD's efforts with regional strategies and foster strong, long-term partnerships
• Manage and coordinate a network of in-region specialists and consultants, providing technical guidance, project oversight, and mentoring to enhance local expertise and ensure project success
• Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct
• Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact
• Perform other duties as assigned.

Caribbean Partnerships Specialist

Emergency Telecommunications Specialist