Social Solutions Manager – East Coast
Channel Factory
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead the onboarding process for new social media clients, educating them on our processes and strategies.
- Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized.
- Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns.
- Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs).
- Monitor campaign pacing and performance metrics, proactively addressing any issues.
- Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement.
- Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities.
- Build strong client relationships and proactively address their evolving needs.
- Collaborate with the Client Solutions Management team to ensure alignment and growth.
- Support the Senior Client Solutions Managers with daily tasks and initiatives.
- Lead internal training sessions on social media platforms, workflows, and best practices.
- Identify and implement improvements in social media workflows to drive efficiency.
- Stay updated on the latest trends, ad formats, and advancements in social media platforms.
- Share updates and best practices with internal teams to enhance knowledge and expertise.
- Maintain a strong understanding of third-party tools and their integration with social media campaigns.
- All other duties as assigned.
Requirements
- 8+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization.
- Experience in digital media agencies or tech publishers is a plus.
- Advanced knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies.
- Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies.
- Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions.
- Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients.
- Highly organized and detail-oriented, capable of managing multiple projects simultaneously.
- Social media certifications are a plus.
- This role may involve occasional travel for in-person collaboration, meetings, trainings, etc.
Benefits
- Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations
- Competitive salary
- Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance)
- Cell phone and Wi-Fi reimbursement
- Bill Spend Stipend
- Work-life flexibility – we value your contributions above all
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
paid social media managementcampaign strategycampaign optimizationdata analysismedia buyingbidding modelsperformance metricsreport preparationsocial media workflowsclient portfolio management
Soft Skills
relationship buildingcommunicationorganizational skillsdetail-orientedclient needs assessmentproblem-solvingtraining and mentoringcollaborationproactive approachadaptability
Certifications
social media certifications