Channel Factory

Client Solutions Manager – Social

Channel Factory

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Take ownership of a dedicated client portfolio, focusing on retention, growth, and satisfaction
  • Regularly engage with clients to review social media campaign performance, identify upsell and cross-sell opportunities, and discuss service expansions.
  • Collaborate with the broader Client Solutions Management team to develop and implement growth strategies for clients, driving renewals and incremental revenue.
  • Lead the planning, launch, and ongoing management of social media campaigns, aligning with client KPIs and strategic objectives.
  • Monitor daily campaign pacing, adjust as necessary, and collaborate with clients and internal teams to proactively address any challenges.
  • Generate comprehensive post-campaign reports, providing actionable insights, performance metrics, and recommendations for future improvements.
  • Act as a day-to-day expert for clients, offering insights on social media trends, ad formats, and best practices to optimize their social media investments.
  • Support clients with strategic planning to maximize the impact of their social media presence, tailoring approaches based on each client's goals.
  • Continuously develop and refine expertise in social media platforms, educating clients on new opportunities and advancements relevant to their strategies.
  • Respond swiftly to client inquiries and requests, leveraging in-depth knowledge of internal systems and processes to provide effective solutions.
  • Support Senior Client Solutions Managers with additional tasks as needed, contributing to the overall success of the Client Solutions Management team.
  • Partner with the Social Solutions Manager to transition newly onboarded clients to a steady-state model, ensuring a seamless handoff and ongoing support.
  • Participate in and support the Social Solutions Manager’s initiatives to educate and train the Client Solutions Management team on social media platforms and new ad formats.
  • Attend regular knowledge-sharing sessions to stay updated on the latest social media trends, ad formats, and best practices, applying these learnings to benefit your clients.
  • Contribute insights and learnings from client campaigns to help improve internal processes and develop best practices.

Requirements

  • Experience: 2-3 years in client-facing roles within social media management or digital marketing, ideally in a tech publisher or digital media agency, with a focus on client retention, growth, and satisfaction within Social Media activations.
  • - Platform Knowledge: Proficient in social media platforms and paid advertising tools, with hands-on experience in campaign management and media buying on bidding models (e.g., programmatic platforms).
  • - Analytical Skills: Data-driven mindset with advanced Excel skills (e.g., calculations, pivot tables) and the ability to interpret metrics and translate insights into actionable client strategies.
  • - Communication & Relationship Building: Strong verbal, written, and interpersonal skills; able to communicate complex strategies clearly and build trusted client relationships.
  • - Organizational Excellence: Highly organised and detail-oriented, with the ability to manage multiple client accounts and campaigns in a fast-paced environment.
  • - Learning & Adaptability: Passionate about staying updated on digital trends and eager to apply new insights to benefit clients; Google Ads, YouTube certifications, or Salesforce proficiency is a plus.
  • - Professionalism: Demonstrates the highest levels of integrity, ethics, and commitment to client success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementdigital marketingcampaign managementmedia buyingdata analysisExcelprogrammatic platformsperformance metricsad formatsclient strategies
Soft Skills
communicationrelationship buildingorganizational skillsdetail-orientedadaptabilityintegrityethicsclient successproblem-solvingcollaboration
Certifications
Google Ads certificationYouTube certification