Change by Degrees

Human Resources

• Collaborate with senior leaders and managers to align HR strategies with business objectives
• Act as a trusted advisor to business stakeholders on HR matters and organisational effectiveness
• Proactively identify HR trends, issues, and opportunities
• Support and drive employee engagement initiatives and maintain culture of great employee experience
• Ensure compliance with Portuguese labour laws and advise on employment contracts, working hours, leaves, and legal requirements
• Develop, implement, and review HR policies, procedures, and guidelines
• Educate employees and managers on HR policies and conduct regular audits for compliance
• Provide guidance and support on employee relations, conflict resolution and workplace investigations
• Investigate and address employee complaints and mediate disputes
• Analyze HR metrics and prepare reports to management with insights and recommendations

HR Business Partner

Customer Support

• Provide prompt, friendly, and accurate support to Customers via phone and occasionally email in English and Spanish
• Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience
• Respond to inquiries with empathy, professionalism, and understanding of customer needs
• Proactively engage with customers and offer solutions to exceed expectations
• Identify and address potential issues before escalation; collaborate with internal teams to share insights
• Maintain in-depth knowledge of Customers platform and contribute to internal resources and knowledge base articles
• Demonstrate active listening and simplify technical information into easy-to-understand instructions
• Participate in ongoing training and uphold quality standards

HR Business Partner

Customer Support Advisor, Spanish Speaker