Meet and exceed both team and individual service standards
Investigate and resolve queries and problems
Advise and recommend course of action on a range of property issue
Liaise with third party supplier to arrange works to be undertake
Develop and build strong relationships with key client
Liaise/negotiate between landlords and tenant
Meet and exceed your personal targets for management upgrade
Assist with gaining management instructions by attending selective market appraisal
Conduct property inspections
Requirements
Have excellent communication skills over the telephone
Have accurate administrator skills
Be highly organised with an acute attention to detail
Be quick to learn and follow procedures
Have previous customer service experience
Stay calm and positive under pressure
Have a knowledge of the HMO process in Oxford City
Benefits
Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.
Retail discounts.
Regular awards & incentives for Top achievers.
Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
Excellent parental leave & company fertility policy in place.
Structured training & support.
Market leading training and ongoing professional development.
Supportive and collaborative team environment.
Proven track record for career growth and advancement within the company.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent communication skillsaccurate administrator skillshighly organisedattention to detailquick learnercustomer service experiencecalm under pressurepositive attitude