Customer Support

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system and internal systems
• Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
• Communicate with patients to clarify insurance coverage and respond to basic inquiries
• Provide excellent customer service over the phone in a fast-paced, high-volume environment
• Collaborate with clinical and billing teams regarding eligibility and authorization status
• Identify and resolve discrepancies in insurance information; escalate complex cases as needed
• Maintain compliance with HIPAA and patient privacy regulations
• Adhere to scheduled shift: Monday-Friday 11:00am to 8:00pm EST / 10:00am to 7:00pm CT

Customer Service – Healthcare

Retail Loss Prevention Associate II

Financial Support Specialist

Customer Service Support Representative – Client Billing

Claims Support Representative

Pharmaceutical Support Specialist