Customer Service Representative, Healthcare
Imagenet LLC
Customer Service – Healthcare
Imagenet LLC
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
About the role
- Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
- Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system and internal systems
- Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
- Communicate with patients to clarify insurance coverage and respond to basic inquiries
- Provide excellent customer service over the phone in a fast-paced, high-volume environment
- Collaborate with clinical and billing teams regarding eligibility and authorization status
- Identify and resolve discrepancies in insurance information; escalate complex cases as needed
- Maintain compliance with HIPAA and patient privacy regulations
- Adhere to scheduled shift: Monday-Friday 11:00am to 8:00pm EST / 10:00am to 7:00pm CT
Requirements
- 1–2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing)
- Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber
- Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences
- Proficient in navigating healthcare systems; experience with EHRs preferred
- Demonstrated excellence in customer service and client interaction
- Clear and professional communication skills
- Must successfully pass a criminal background check
- High Speed Internet of 25MBPS download and 5MBPS upload; required to provide a speed test
- Ability to directly hardwire to your modem
- Required to have a quiet dedicated work area
- Preferred: Experience in high-volume healthcare settings (e.g., specialty practices, call center)
- Preferred: Familiarity with major insurance payers
- Preferred: Strong adherence to daily schedules, tasks, and performance metrics
- Preferred: Ability to multitask effectively while maintaining high attention to detail
- Preferred: Self-motivated, well-organized, and skilled in time management and problem-solving
- Preferred: Capable of working independently and collaboratively within a team environment
