Associate I, Technical Support – Residential I
Chamberlain Group
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $18 - $29 per hour
About the role
- Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines
- Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
- Leverage resources including SAP and CRM to deliver an exceptional customer experience
- Verify that orders for parts and service quantities are accurate
- Escalate any reported product quality problems and customer complaints
- Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
- Follow-up with customers on product shipments and pricing orders
Requirements
- High School Diploma or GED Equivalent
- 0-2 years of experience in a high-volume customer assistance environment
- Strong verbal and written communication skills
- proficiency in Microsoft Office Suite
- strong typing skills
- Mechanical and logical aptitude
- 2+ years of College or Technical School
Benefits
- comprehensive benefits package
- 401k contribution
- short-term incentive plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAPCRMMicrosoft Office Suitetyping skillsmechanical aptitudelogical aptitude
Soft Skills
customer serviceverbal communicationwritten communicationcustomer education
Certifications
High School DiplomaGED Equivalent2+ years of CollegeTechnical School