Customer Success Manager

Role within Chamberlain Group’s sales function focused on onboarding and post-implementation customer success for myQ Enterprise customers.
Serve as single point of contact following implementation to ensure optimal customer experience
Partner cross functionally to develop and manage Customer outcomes for long term success and scalability
Manage data gathering and documentation requirements across multiple functions and lead customers through to setup and operation
Capture direct feedback from new accounts and develop real time customer insights
Monitor and report on trends with myQ Enterprise customers for future road mapping
Support integration of customer database and maintain data integrity
Develop and deliver training for customers on usage of online systems
Contribute to team projects as needed

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