Implementation Consultant – Change Management, Delivery
Polly
Cloud
Customer Success Manager
Chamberlain Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $112,791 - $185,821 per year
Job Level
Mid-LevelSenior
About the role
- Role within Chamberlain Group’s sales function focused on onboarding and post-implementation customer success for myQ Enterprise customers. Serve as single point of contact following implementation to ensure optimal customer experience Partner cross functionally to develop and manage Customer outcomes for long term success and scalability Manage data gathering and documentation requirements across multiple functions and lead customers through to setup and operation Capture direct feedback from new accounts and develop real time customer insights Monitor and report on trends with myQ Enterprise customers for future road mapping Support integration of customer database and maintain data integrity Develop and deliver training for customers on usage of online systems Contribute to team projects as needed
Requirements
- Bachelor’s Degree 5+ years in customer facing role Experience with contract negotiations Experience leading process improvement projects High sense of urgency Strong sense of Customer Advocacy High degree of influence in cross-functional roles Ability to recognize and articulate trends and insights across the customer base Change agent, able to drive new processes and streamline existing ones Ability to effectively communicate with a wide variety of customer audiences including executives, management and employees Ability to travel up to 50% - domestically and internationally; valid drivers license
