Chalice AI

Strategist

• Own the day-to-day client relationship across brand and agency stakeholders
• Build and maintain stakeholder maps and deliberately develop relationships
• Monitor account performance and differences between client and internal perspectives
• Create account growth plans containing the account thesis, stakeholder map, revenue ambition, and named actions
• Identify, shape, and advance incremental budget and expansion opportunities with Sales
• Turn successful campaigns into proof points and case studies
• Challenge client requests when they do not serve the underlying business goal and recommend better approaches
• Own the performance narrative, including pacing, optimization direction, post-campaign insights, and recommendations
• Ensure campaigns launch on time by coordinating teammates and escalating launch risks or troubleshooting needs
• Route client feedback, roadmap needs, and account blockers to Chalice
• Set account direction autonomously and contribute to evolving account planning and closeout processes
• Work with Sales, Technical Account Management, Solutions Architecture, Data Science, Product, and Engineering

Senior Customer Strategist