Senior Customer Strategist

Chalice AI

Senior Customer Strategist growing strategic advertising accounts for Chalice, which builds custom AI for measurable business outcomes. Owning client relationships, account strategy, performance narratives, and expansion opportunities.

Posted 8/5/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $148,000 - $171,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving account growth in programmatic advertising. Proficient in utilizing data-driven insights to optimize campaign performance and effectively communicate complex concepts to stakeholders.

Highest-signal resume keywords

Programmatic Advertising ExperienceClient Relationship ManagementStrong Knowledge of DSPsExcel ProficiencyAccount Growth Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Programmatic AdvertisingAccount ManagementSQLData AnalysisCampaign OptimizationBudget ManagementPresentation SkillsStakeholder MappingPerformance MonitoringAd Operations

Soft Skills

Relationship BuildingCommunicationProblem SolvingProactive ManagementAdvisory Skills

Tools & Technologies

The Trade DeskDV360MetaTikTokJiraSupersetTableau

Industry Keywords

Ad TechDSPSSPDMPProgrammatic EcosystemAuction DynamicsClient-FacingEnterprise AccountsStrategic AccountsMarketing

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own the day-to-day client relationship across brand and agency stakeholders
Build and maintain stakeholder maps and deliberately develop relationships
Monitor account performance and differences between client and internal perspectives
Create account growth plans containing the account thesis, stakeholder map, revenue ambition, and named actions
Identify, shape, and advance incremental budget and expansion opportunities with Sales
Turn successful campaigns into proof points and case studies
Challenge client requests when they do not serve the underlying business goal and recommend better approaches
Own the performance narrative, including pacing, optimization direction, post-campaign insights, and recommendations
Ensure campaigns launch on time by coordinating teammates and escalating launch risks or troubleshooting needs
Route client feedback, roadmap needs, and account blockers to Chalice
Set account direction autonomously and contribute to evolving account planning and closeout processes
Work with Sales, Technical Account Management, Solutions Architecture, Data Science, Product, and Engineering

Requirements

What you’ll need

5–7 years in programmatic advertising, ad tech, or ad operations with a strong client-facing component, or equivalent scope
Experience owning a named book of strategic or enterprise accounts
Experience building relationships with senior client and agency stakeholders at director level and above
Experience redirecting briefs or advising clients against ineffective approaches
Experience identifying and shaping expansion opportunities
Experience running accounts proactively and setting the agenda
Strong working knowledge of DSPs, including The Trade Desk and DV360
Knowledge of social platforms, including Meta and TikTok
Knowledge of SSPs, DMPs, identity, measurement, auction dynamics, and the wider programmatic ecosystem
Comfortable with Excel, including pivot tables and lookups
Experience with SQL and BI tools such as Superset or Tableau
Ability to explain complex technical concepts in plain, actionable terms
Strong presentation skills
Ability to manage multiple accounts and deadlines
Experience using tools such as Jira
Bachelor's degree in marketing, advertising, business, or a related field, or equivalent experience

Benefits

Comp & perks

Offers equity
Offers commission
Innovative environment with cutting-edge technology
Professional development and advancement opportunities
Competitive salary and benefits package
Medical, dental, and vision insurance
401(k) options
Unlimited PTO
11 company holidays
Office-wide closure between Christmas Eve and New Year's
Office start-up stipend
In-office meal allowance