Chaintech®

ServiceNow

• Continuously monitor the health of the ServiceNow platform (production instances).
• Identify and address alerts, degradations and outages, acting proactively.
• Perform triage and incident management, ensuring logging, follow-up and communication.
• Execute technical validations, tests and initial analyses to support service restoration.
• Serve as the central point of contact between operations, internal teams and the vendor (when applicable).
• Produce follow-up reports, incident status updates and operational metrics.
• Monitor performance and support periodic reviews of environment stability and availability.

Monitoring and Support Analyst – ServiceNow