Chaintech®

ServiceNow

• Work on the implementation and customization of ServiceNow modules
• Gather requirements from business areas
• Translate needs into efficient technical solutions
• Configure workflows, forms, integrations and automations
• Ensure platform best practices and governance
• Support testing, user acceptance and deployment of solutions
• Collaborate with multidisciplinary teams

ServiceNow Consultant

Database Administrator

• Administer Oracle and PostgreSQL databases in corporate environments.
• Perform installation, configuration, upgrades, and maintenance of databases.
• Monitor performance and availability of services.
• Analyze and resolve incidents and issues related to databases.
• Support the management of control tools and database routines.
• Carry out preventive and corrective activities to ensure service continuity.

Database Administrator – Oracle, PostgreSQL

• Projetar e implementar soluções de IA na plataforma ServiceNow
• Trabalhar com recursos nativos como:
• Predictive Intelligence
• Virtual Agent
• AI Search
• Performance Analytics com insights preditivos
• Now Assist / recursos de Generative AI
• Criar e manter integrações com APIs externas de IA (LLMs, serviços cognitivos, etc.)
• Desenvolver automações inteligentes utilizando Flow Designer, Script Includes e integrações REST
• Participar de definições arquiteturais relacionadas a dados, governança e uso de IA
• Atuar em parceria com times de produto, arquitetura e negócio para identificar oportunidades de aplicação de IA
• Garantir boas práticas de segurança, performance e governança de dados

ServiceNow Consultant

Database Administrator – Oracle, PostgreSQL

AI Engineer, Predictive Intelligence, Now Assist